Many of our programs incorporate a consultative process. Membership and service organisations often seek feedback from members, staff, customers, funding organisations, government officials, elected representatives, residents and community members. A client or member survey can provide general feedback and good trend analysis if the same questionnaire is used each year. However, there are occasions when it is appropriate to use methods that allow a two way dialogue to gather information and opinions. RADNO has two consultants experienced in conducting consultation processes that are designed to promote and encourage a dialogue for continuous improvement. Surveys can gather information about problems. A dialogue with key individuals gathers information on the problems and the solutions.
Perception Studies are conducted by interviewing 12 – 24 individuals that are identified as important or influential to the future of the organisation. One hour interviews are conducted with each person either in person or by phone. The perception study is designed to gather opinions on specific questions and also to allow an open ended discussion on issues raised by the interviewee. Outcomes from a perception study include both feedback to the client and suggestions for future changes and initiatives.
Focus Groups are generally used when an organisation is seeking in depth responses to issues, canvassing solutions or considering new Programs and Services. Most organisations engage RADNO to conduct a small number of focus groups comprised of 6-8 individuals identified by the client. The issues to be discussed are agreed and the focus groups follow a standard format to ensure that the results from each group can be compared. RADNO consultants facilitate each group discussion in which individuals are encouraged to respond to the comments of others and add their own experience and opinions. The client receives a report and a briefing session on the conduct and outcomes of the focus group project.